How Can We Help?

Find answers to common questions or get in touch with our support team.

Contact Support

Reitek LLC
Email: [email protected]

We aim to respond to all support requests within 1–2 business days.

Frequently Asked Questions

Getting Started

What is Fundaloop?

Fundaloop is a mobile app for organizing rotating savings groups (paluwagan). Members contribute a fixed amount each cycle, and one member receives the full pot each round until everyone has had a turn.

Is Fundaloop free?

Yes. Fundaloop is completely free to download and use. There are no subscription fees or hidden charges.

How do I create an account?

Download Fundaloop from the App Store or Google Play. You can sign up with your email, Google, or Apple account.

Managing Your Group

How do contributions work?

It depends on how your group is set up. In manual groups, money moves directly between members — via cash, GCash, bank transfer, or any method your group agrees on — and the admin marks contributions as paid in the app when received. In cashless groups, members pay by card and Stripe processes the contribution into the admin’s connected Stripe account.

How are payouts handled?

Each cycle, one member receives the full pot. The payout order can be set by the admin or randomized. The admin confirms when a payout has been delivered.

Does Fundaloop process payments?

Fundaloop never holds or transfers your money itself. In manual groups it processes nothing at all — it records who has paid. In cashless groups, card payments are processed by Stripe, not by Fundaloop, and the funds go to the group admin’s connected Stripe account. The admin still delivers the payout to the member whose turn it is.

Account & Privacy

How do I delete my account?

Go to Account > Delete Account in the app. You can also email [email protected] with the subject "Data Deletion Request".

Is my data secure?

Yes. All connections use HTTPS encryption. We do not store payment card or banking information. See our Privacy Policy for full details.

Can I change my sign-in method?

Currently, the sign-in method is set at registration. Contact support if you need to update your login credentials.

Report a Bug

If you encounter an issue, please email [email protected] with the following details:

  • A description of what happened
  • What you expected to happen
  • Your device and OS version
  • Screenshots, if possible

App Version

You can find your current app version in the Account tab of the Fundaloop app.